AR & NAM Medical Ltd / Croydon Cosmetic Clinic
Last updated: 11/12/2025

1. Introduction

Welcome to AR & NAM Medical / Croydon Cosmetic Clinic.
We take your privacy very seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us online.

By using our website, you agree to the terms of this policy.

2. Who We Are

Croydon Cosmetic Clinic
98A (1st & 2nd Floor) South End
South Croydon, CR0 1DQ
Email: info@croydoncosmeticclinic.com

We are the Data Controller, which means we are responsible for how your personal information is used.

3. What Information We Collect Through the Website

We may collect the following information:

a) Information you give us

• Name
• Email address
• Phone number
• Treatment enquiry details
• Appointment requests
• Messages submitted via forms

b) Information collected automatically

• IP address
• Browser type and device information
• Pages visited
• Time spent on the website
• Cookies (see Section 10)

This data helps us improve your experience and our website’s performance.

4. How We Use Your Information

We use your information to:

• Respond to your enquiries
• Provide information about our services
• Book appointments
• Send pre-treatment or aftercare information
• Improve our website
• Keep records of communication
• Send marketing information only if you have opted in

We never sell your data to third parties.

5. Our Legal Basis for Using Your Data

We process your information under:

✔ Legitimate Interests
To respond to enquiries, manage appointments, and operate our website.

✔ Contract
When you book a treatment or request a consultation.

✔ Consent
For marketing emails, SMS messages, and newsletter subscriptions.

You may withdraw consent at any time.

6. How We Store and Protect Your Information

We store your information securely using:

• Encrypted clinical software (Pabau)
• Secure email systems
• Firewall and antivirus protection
• Role-based access controls
• Staff confidentiality agreements

We will never ask you to send sensitive medical information through unsecured channels.

7. Who We Share Your Information With

We may share your information with:

• Our clinical software provider (Pabau)
• Our email/SMS provider
• Payment processors 
• IT support services
• Regulatory bodies if legally required (CQC or ICO)

We do not share your information for advertising or third-party marketing.

8. How Long We Keep Your Information

Website enquiry information is kept for:

12 months (if no appointment is made)

If you become a patient → information is moved into your clinical record and kept according to our full Retention Schedule.

9. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion (where permitted)
• Withdraw consent for marketing
• Request restriction of processing
• Object to how we use your data

To make a request, contact us at:

📧 Email:  info@croydoncosmeticclinic.com
📍 Address: 98A South End, South Croydon CR0 1DQ

10. Cookies

Our website uses cookies to improve performance and help us understand how visitors use the site.

Cookies may collect:

Device type

Pages viewed

Time spent on site

Location (general, not exact)

You can:

• Accept cookies
• Decline cookies
• Change your browser settings at any time

A full Cookie Policy can be added if you want one.

11. Submitting Forms on Our Website

When you complete a form on our website:

• Your message is sent securely
• We use your data only for the purpose of responding
• We do not store form data longer than necessary
• We do not use enquiry data for marketing unless you opt-in

12. Links to Other Websites

Our website may contain links to external websites.
We are not responsible for their privacy practices.
Please check their policies before providing personal information.

13. Changes to This Policy

We may update this policy occasionally to stay compliant with UK GDPR and best practice.
The latest version will always be available on our website.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled:

📧 Email: info@croydoncosmeticclinic.com
📞 Phone: 07484 083214
📍 Address: 98A South End, South Croydon, CR0 1DQ
🛡 Information Commissioner’s Office (ICO): www.ico.org.uk